ProCare Services | Acute Care
You focus on patient care. We'll focus on medical equipment repairs.
You focus on patient care. We'll focus on medical equipment repairs. Choose the medical equipment service package that best meets your needs.
Your trusted medical device service partner
ProCare isn’t just about hospital bed repair or medical equipment services. It’s a partnership you can count on to give you one less thing to worry about, and one more reason to feel confident you’re doing all you can for your clinicians, staff and patients.
of customers surveyed reported that their downtime had been reduced because of ProCare Services.1
of customers reported the life of their equipment has been extended because of ProCare Services.1
hours of equipment training is what our ProCare technicians receive, and have an average tenure of 12 years with Stryker.
Our proactive approach
With ProCare Service, we offer you operational and financial peace of mind through three comprehensive offerings: ProCare Preventive Maintenance, ProCare Protect and ProCare Prevent. Choose the medical equipment service package that best meets your needs.
Preventive Maintenance
With ProCare Preventive Maintenance, a dedicated, on-site Stryker ProCare medical device technician works with you to enable maximum performance and workflow management solutions related to equipment utilization and uptime, staff engagement and patient safety.
ProCare Protect
ProCare Protect is a maintenance and service solution that provides OEM support with unlimited service calls, enabling you to balance equipment uptime needs within your budget.
ProCare Prevent
The optimal program for customers who need a total solution, ProCare Prevent provides enhanced service solutions to get the most from your equipment. ProCare Prevent includes unlimited service calls, OEM parts and annual preventive maintenance inspections, all with proper documentation.
Choosing your plan
| PM-only | Protect | Prevent | |
| Stryker OEM parts | • | • | |
| Labor and travel expenses for repairs | • | • | |
| Stryker-trained service specialist | • | • | • |
| 2-hour call back time* | • | • | • |
| 24-72 hour repair turnaround* | • | • | |
| Loaner device during PM or repair* | • | • | • |
| Software updates* | • | • | • |
| Discounts on upgrades | • | • | • |
| Documentation for governing bodies | • | • | |
| Annual PM inspection service | • | • | |
| *based on the provisions of the service agreement and the location of the product |
We've got your back
Optimize your investment
The reliability of our products is just the beginning of the Stryker commitment to customer satisfaction. While Stryker equipment is designed to perform over time, continue to invest in your capital equipment with a ProCare Service solution. Our service solutions aim to provide a high standard of service and support for your facility's needs and are customizable and scalable to any budget.
Connect with a ProCare Service technician
Thank you for reaching out! A Stryker representative will contact you shortly.
Contact us for all your ProCare Service needs, including:
- Dispatching your local service technician
- Ordering Stryker OEM parts
- Technical support for your Stryker equipment
1-800-STRYKER
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1. Stryker ProCare customer Engagement Study. 2014 Gallup Inc. Published August 2014
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