ProCare Services | Instruments
You focus on your patients and staff; we have your equipment covered. ProCare is your trusted partner, offering flexible service solutions to maximize uptime without compromising safety. As the original equipment manufacturer, we provide unmatched service with original Stryker parts, proprietary product knowledge, and expert service professionals—setting the gold standard in equipment care.
Your trusted partner
We don't just offer service solutions - its a partnership you can count onWhat Health Care Professionals are saying about the advantages of Original Equipment Manufacturer service:1
Of healthcare professionals surveyed believed the OEM can offer the highest quality of service and support
Of healthcare professionals surveyed believe the OEM can offer better knowledge of the equipment
Of those surveyed noted a top advantage of using an OEM for service is a guarantee of original parts and components
The ProCare Advantage
Get the most from your investment with specialized care from ProCare Services. We keep you focused on what matters most- patient safety and staff efficiency.
Flexible Service Solutions
We offer flexible service solutions tailored to meet your facility’s needs. From preventative maintenance visits, a repair focused service plan or customized billing options - together we’ll design a solution that works best for your facility
Original Equipment Manufacturer Quality and Reliability
Stryker is the sole provider of OEM parts, components and product specifications. We maintain and service our products per Stryker original specifications and quality standards to ensure our focus is on patient safety, device reliability and performance resulting in maximized uptime.
Specialized support from Stryker Certified Technicians
Proactive care, maintenance and device repair delivered by our expert team of service professionals both in your facility and at our repair Depot in Kalamazoo, MI. Only our certified technicians are equipped with the proprietary device knowledge, training and genuine Stryker parts to deliver patent safety, device reliability and performance.
Coverage at a glance
| Service | ProCare Contract | Transactional Service | Manufacturer Warranty |
Repairs meet original OEM quality standards in accordance with:
|
✓ | ✓ | ✓ |
| Rigorous quality control testing and multi-point inspection per repair | ✓ | ✓ | ✓ |
| Exclusive use of proprietary OEM parts and components | ✓ | ✓ | ✓ |
| Repairs performed by Stryker-certified technicians | ✓ | ✓ | ✓ |
| Overnight or next day shipping of equipment | ✓ | ✓ | ✓ |
| Shipping costs included for equipment repairs and loaner devices | ✓ | ✓ | ✓ |
| Loaner equipment available (on select devices) | ✓ | ✓ | |
| Hard copy purchase order (PO) required for each repair | ✓ | ✓ | |
| Unlimited repairs due to damage associated with normal use and wear | ✓ | ||
On-site diagnostic visits and preventative maintenance (PM) inspections
|
✓ | ||
| Unlimited battery replacements | ✓ | ||
| Prioritized equipment repairs and replacements | ✓ | ||
| Smart Equipment Management (SEM) on connected devices | ✓ | ||
| Flexible financing options to bundle equipment and service costs | ✓ |
Covered products
Click the tabs below to view additional covered products.
Power Tools
System 8 EZout
The complete power tool system that gives you predictable, consistent results.
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System 9
Charge with a more intuitive interface and confirm battery status pre-procedure. Hold onto the handpiece’s more holistic, ergonomic design to accommodate inverted cutting. See battery power at a glance and know your power tool is ready to perform. These are just a few of the ways System 9 puts your needs first.
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CD NXT
CD NXT is the latest innovation in Stryker power tools. This patented technology provides real-time depth measurement as you drill, allowing for fast, accurate and consistent digital depth measurement across a variety of procedures.
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System 8 Cordless driver and Sabo
Developed specifically for sports med and ortho trauma, this system produces the dependable power you require.
Learn moreNeuro and spine instruments
CORE 2 Console
The CORE 2 Console is Stryker’s next gen console that enhances surgical workflows with customizable user profiles, smart programming, and integrated irrigation. The console supports a wide range of surgical applications and with its intuitive interface, safety features, and ability to power multiple devices makes it a reliable and cost-effective choice for healthcare professionals.
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High Speed Drills
The most comprehensive and customizable neurosurgical high speed drill platform just grew stronger. With mechanics, motors and attachments, Signature 2 Portfolio aims to provide the exact tool and touch you want with the speed, power and durability you need.
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Sonopet iQ
The Sonopet iQ Ultrasonic Aspirator not only delivers the power and control you need to fragment, emulsify and aspirate soft tissue and bone, but is also equipped with on-demand customizable features and RFID-enabled intelligence to help optimize your performance.
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Personal Protection Equipment
Steri-Shield 8
Just as no two patients are the same, no two surgeons are the same. That’s why we created Steri-Shield 8: a lighter*, quieter* Stryker helmet with three points of contact for a customizable fit.
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Surgical Headlights
Orthopaedic disposables
Revolution
Simple, universal mixer quickly and consistently mixes up to three batches of any type of bone cement safely and conveniently.
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SmartPump Tourniquet System
Reliable and intuitive system, complete with multiple built-in safety checks.
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Pello microdebrider
Meet Pello — Stryker’s innovative ENT microdebrider with proprietary blades, designed for reduced clogging, efficient cutting and reliability in ENT procedures.1
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Reconstructive surgery
VariSpeed battery powered screwdriver
Designed for drilling pilot holes and placing screws.
Learn moreSurgical Suction & Waste management
Neptune 3
Neptune 3 is a constantly closed fluid, smoke, and aerosol filtration system that comes with standard integration of HEPA and ULPA filtration.
Learn more?$preset_426_254$ "NeptuneS")
Neptune S
The only constantly closed low-fluid waste management system on the market. With constantly closed SealShut technology, an easy hands-free docking process, and integrated specimen collection.
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SafeAir Compact Evacuator
It’s one small box that makes a big difference in your O.R. air quality. It provides suction for either SafeAir Smoke Evacuation Pencil (standard or telescopic) and is easily portable for use in the O.R. or other procedure rooms. But what you may like best are its many features that allow you to customize performance settings to suit the needs of various surgeons, patients and procedures.
Learn moreSponge management
Radio frequency ablation
MultiGen 2 radiofrequency generator and Venom cannula and electrode system
Together, the MultiGen 2 RF generator and Venom cannula and electrode system delivers large, minimally invasive lesions. Made for reliability, efficiency and ultimate control and customization, our Performance Platform delivers an advantage for you and your patients.
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Standard cannulae and electrodes
The MultiGen 2 Radiofrequency Generator heats a variety of cannulae and electrodes. Intelligently recognizing the electrode chosen, the MultiGen 2 RF Generator heats accordingly and automatically differentiates whether or not the procedure is monopolar.
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Venom Cannula and Electrode System
Powered by the MultiGen 2 radiofrequency generator, the Venom system creates large lesions in a short amount of time
Learn moreSterile Processing
Speed Spray62
Speed Spray62 pretreatment foam dispenser is made for point of use application, replacing the need for aerosol spray bottles. The Speed Spray62 dispenser delivers pretreatment quickly and effectively to provide better overall coverage, treating an entire tray of instruments in seconds. The Speed Spray62 dispenser can be mounted on a wall, or for more mobility, attached to an IV pole, and comes equipped with two wand application systems.
Learn moreRelated
Click the tabs below to view additional resources and downloads.
1. MindGap. (2024, July). ProCare Services voice of customer research [Unpublished internal report].
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