ProCare Services | Emergency Care
Trusted. Reliable. Proactive.
ProCare isn’t just about device repair or regular maintenance services for your emergency equipment. Choose the emergency medical equipment service package that best meets your needs.
Your trusted medical device service partner
ProCare isn’t just about device repair or regular maintenance services for your emergency equipment. It’s a partnership you can count on to bring you peace of mind and one more reason to feel confident you’re doing all you can for your EMTs, paramedics and patients.
of EMS customers surveyed reported that the life of their equipment has been extended because of ProCare Services.1,2
of EMS customers surveyed reported they are able to operate more efficiently because of ProCare Services.1
hours of equipment training is what our ProCare technicians receive, and have an average tenure of 12 years with Stryker.
Our proactive approach
With ProCare Service, we offer you operational and financial peace of mind through three comprehensive offerings: ProCare Preventive Maintenance, ProCare Protect and ProCare Prevent. Choose the emergency medical equipment service package that best meets your needs.
Preventive Maintenance
This plan provides a dedicated, on-site Stryker ProCare medical device technician who works with you to enable maximum performance and workflow management solutions related to equipment use, staff engagement and patient safety.
ProCare Protect
This plan is a maintenance and service solution that provides OEM support with unlimited service calls, enabling you to balance equipment uptime needs within your budget.
ProCare Prevent
This plan provides enhanced service solutions that support preventive maintenance initiatives. In addition to all the features of Protect, Prevent plans include comprehensive preventive maintenance programs and compliance documentation.
Choosing your plan
| PM-only | Protect | Prevent | |
| Stryker OEM parts | • | • | |
| Labor and travel expenses for repairs | • | • | |
| Battery servicing and replacement* | • | • | |
| Stryker-trained service specialist | • | • | • |
| 2-hour call back time* | • | • | • |
| 24-72 hour repair turnaround* | • | • | |
| Loaner device during PM or repair* | • | • | • |
| Software updates* | • | • | • |
| Discounts on upgrades, accessories and disposables* | • | • | • |
| Documentation for governing bodies | • | • | |
| Annual PM inspection service | • | • | |
| *based on the provisions of the service agreement and the location of the product |
We've got your back
Optimize your investment
The reliability of our products is just the beginning of the Stryker commitment to customer satisfaction. While Stryker equipment is designed to perform over time, continue to invest in your capital equipment with a ProCare Service solution. Our service solutions aim to provide a high standard of service and support for your facility's needs and are customizable and scalable to any budget.
Connect with a ProCare Service technician
Have feedback about Stryker’s products and services? Visit our product experience page to connect with us.
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Contact us for all your ProCare Service needs, including:
- Dispatching your local service technician
- Ordering Stryker OEM parts
- Technical support for your Stryker equipment
1 800 STRYKER
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1. Gallup, Stryker ProCare Customer Engagement Study, 05/2014
2. Stryker verifies its equipment to the expected service life stated within the product’s instructions for use.
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