Return Policy

Please obtain authorization before returning merchandise for credit. Your local Stryker Sales Representative or Customer Service Department (telephone number provided on invoice) can provide you with a Return Merchandise Authorization (RMA) number. Customer is advised that product returned without an RMA number, or not otherwise authorized, will not be accepted and will be returned to customer at customer’s expense. Return pre-paid to the attention of the Credit Return Department, and please include the following information:

  1. Return Merchandise Authorization number
  2. Original invoice number
  3. Customer name, address, and account number
  4. A packing list itemizing each item being returned
  5. Reason for product return

Credit cannot be issued for returns of discontinued, special, or modified items. A 10% restocking fee may be assessed on items returned beyond 60 days after original invoice date. No credit will be issued for products being returned beyond 90 days after the original invoice date. Products categorized as consumables or disposables, including electrodes and sterile packaged items, cannot be returned for credit.

Please package items carefully, as credit cannot be issued for items damaged in return shipment due to packaging inadequacy. All merchandise returned for credit must be in resalable condition. All merchandise must be returned in its original packaging, unopened, and undamaged, except for product that was received in a damaged condition or as otherwise authorized by Stryker, which product may be returned in its existing condition. Stryker will not accept the return of a non-defective and conforming product if customer breaks the security seal on the product. Stryker does not accept any COD returns. Return shipping costs are borne by the Customer unless Stryker specifically agrees otherwise.

Please clean and sterilize all potentially contaminated products prior to returning them to Stryker. It is unlawful to transport bio-contaminated products through interstate commerce unless they are properly packaged and labeled as such.

If a return does not comply with the terms of this return policy, Stryker reserves the right to destroy the product at the Customer’s expense. Any replacement would be at the Customer’s expense.