Ongoing operations

Key performance indicators (KPIs) should be established, measured and monitored to understand how the surgery center is trending month over month compared to organizational goals and industry benchmarks. Continuous improvement projects can be initiated for areas that are trending behind plan.

Example KPIs

  • Surgical volumes
  • Case costs
  • Patient satisfaction
  • Patient outcomes
  • OR utilization
  • Case turnover time
  • Inventory turnover
  • Days in AR

Case costing

Each case performed at the surgery center should be analyzed to determine its actual cost. Establishing a benchmark provides a reference point that allows for comparison against industry standards, to drive continuous improvement activities.

Total case cost = direct costs + indirect costs

  • Direct costs: supplies, medications and labor
  • Indirect costs: facility costs, administrative costs and overhead

Milestones:

  • Monthly metrics reporting
  • Continuous improvement activities
  • Supplier business reviews

 


Stryker expertise

Business reviews

Business reviews with strategic partners like Stryker can help to provide visibility into how your center is performing compared to initial plans. These discussions also provide an opportunity to plan for future growth. A regular cadence for business reviews should be proactively established. Topics often discussed during a business review include:

  • Actual volume and associated spend compared to plan
  • Remaining obligations for financed equipment
  • Future technology needs
spend-chart

*This chart is for demonstration purposes only


Final phase of the new build process

ramp-up-thumbnail

Phase 8: Ramp up

Gradually increasing case volumes will allow staff to become proficient with procedures, equipment and protocols, reducing the risk of errors and ensuring quality outcomes. 

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We’ve partnered with hundreds of surgery centers across the country and understand the complexity of building and launching a new facility.