ProCare Services | Communications Business
You focus on your patients and staff; we have your equipment covered. ProCare is your trusted partner, offering flexible service solutions to maximize uptime without compromising safety. As the original equipment manufacturer, we provide unmatched service with original Stryker parts, proprietary product knowledge, and expert service professionals—setting the gold standard in equipment care.
Your trusted medical device service partner
ProCare isn’t just about device repair or regular maintenance services for your Operating Room Equipment. It’s a partnership you can count on to bring you peace of mind and one more reason to feel confident you’re doing all you can for your patients.The ProCare approach
Get the most from your investment with specialized care from ProCare Services. We keep you focused on what matters most- patient safety and staff efficiency.
Flexible Service Solutions
We offer flexible service solutions tailored to meet your facility’s needs. From preventative maintenance visits, a repair focused service plan or customized billing options - together we’ll design a solution that works best for your facility.
Original Equipment Manufacturer Quality and Reliability
Stryker is the sole provider of OEM parts, components and product specifications. We maintain and service our products per Stryker original specifications and quality standards to ensure our focus is on patient safety, device reliability and performance resulting in maximized uptime.
Specialized support from Stryker Certified Technicians
Proactive care, maintenance and device repair delivered by our expert team of service professionals both in your facility and at our repair depot in Flower Mound, TX. Only our certified technicians are equipped with the proprietary device knowledge, training and genuine Stryker parts to deliver patent safety, device reliability and performance.
The ProCare Service Options
warranty & service plans
Warranty
Standard with every capital equipment purchase. Manufacture defects in material and workmanship are covered. See Non-Warranty Repair List for excluded repairs.
ProCare Prevent
Service plan that includes all Protect features as well as premium coverage such as software upgrades, access to training, preventative maintenance, and repairs required due to user damage within reason*.
| Service Description | Warranty | Prevent |
| Unlimited service calls and repairs | ✓ | ✓ |
| 6:30am-6pm CST technical phone support | ✓ | ✓ |
| Replacement parts and shipping | ✓ | ✓ |
| Specialized Stryker technician | ✓ | ✓ |
| Labor and travel of Stryker technician | ✓ | ✓ |
| Priority response | ✓ | ✓ |
| Mobile inventory | ✓ | ✓ |
| Limited repairs, manufacturer defects | ✓ | ✓ |
| Comprehensive coverage, includes common user damage | ✓ | |
| Preventative Maintenance (Annual inspection and repairs on covered equipment) |
✓ | |
| PM Documentation for Joint Commission, DNV, CMS | ✓ | |
| 24/7 technical phone support | ✓ | |
| One seat at First Responder Training | ✓ | |
| Software enhancements (upgrades) | ✓ | |
| Additional services for software-based solutions | ✓ | |
Network and server migrations |
✓ | |
Storage changes |
✓ | |
Workflow changes |
✓ | |
Major configuration changes |
✓ | |
Application owner training |
✓ |
Surgical booms
S-Series Surgical Booms
The standard in equipment management.
The S-Series Surgical Boom. With a redesigned user interface and a compact, fully customizable system, it has never been easier to manage your services and maneuver your equipment.
Surgical tables
Operon D770
The Operon D770 is an economical way to bring our quality to your surgical suite. Delivered with the same quality and service which is exemplified by Stryker’s history, the D770 provides a robust solution for your facility.
Learn more
Operon D830
The Operon D830 is designed to deliver on the increasing demand for flexibility in your operating room.
Learn more
Operon D860 Surgical Table
The Operon D860 surgical table is designed to deliver on the increasing demand for flexibility, while providing for an optimal range of applications with its improved mobility and modular design.
Learn moreSurgical lights and monitor suspensions
Oculan Surgical Lighting Platform
The Oculan Platform, inclusive of two unique surgical lights, is built to deliver consistent, bright light to the surgical site while providing differentiated solutions to customer needs. Leveraging our modular suspension and the addition of our advanced clinical applications Microspot and SHD Mode, this lighting platform is designed to provide a smoother visual experience for clinical staff.
Learn more
SLX628 Surgical Lights
The SLX628 Surgical Light combines innovative features, inspired by the best technology, to provide superior light quality for your surgical team. And with so many options to customize, control your light and upgrade in the future, you can now enhance the OR experience like never before.
Learn more
Visum LED II
When light quality and functionality trump everything else, the Visum LED II surgical light provides pure white light that you can set and forget.
Learn more
Visum Blade LED
When value is prioritized, then simplicity is your solution. The Visum Blade Surgical Light has truly simplified your experience by focusing on the features you need most.
Learn more
StrykeCam HD
The StrykeCam HD surgical in-light camera mounts directly in the middle of your Stryker surgical light to provide an alternative overhead view of the surgical field, enabling your surgical team to share the procedure around the room or around the world.
Learn more
Surgical monitor mounting
Our monitor mounting solutions provide you ultimate flexibility in room design with custom arm lengths and multiple configuration options to meet your needs.
Learn more
Sirca Exam Light
Designed to provide bright illumination for intensive critical care environments, the Sirca Exam Light provides trustworthy quality with simplicity. With multiple mounting options and levels of control, experience Stryker’s new exam light.
Learn moreOR integration and connectivity
Connected OR operating system
Our Connected OR platform optimizes the surgical environment by leveraging intelligence and automation with efficiency & safety in mind, while enhancing the experience for the patient and surgical team.
Learn more
iSuite diagnostic 4K large monitor systems
Stryker’s large scale monitor offering for procedural suites.
Learn more
EHR Connectivity
The EHR connectivity solution serves as the bridge between your surgical devices, media management system, and hospital information systems—like your EHR and PACS. It transfers case data, images, and videos from devices such as the Connected OR into the patient’s record or iSuite Media Management, without manual uploads or lost files. This connectivity software provides an integrated, secure, and reliable data management solution.
Learn more
Live video conferencing
iSuite live video connects clinicians within the operating room to other ORs, pathology for lab verification, surgeons for intraoperative consultations, and to auditoriums for education.
Learn more
Surgical media management
Our media asset management system that allows you to archive, edit and share media content captured during surgical cases.
Learn more
Hospital Status
Designed to improve hospital workflow and provide visibility into any area of the hospital by streaming live video feeds to your desktop or tablet. Hospital Status allows you to easily group and manage all your video feeds in one place.
Learn more
Room cameras
We offer a ceiling or wall-mounted HD PTZ camera that is ideal for broadcasting high definition video signals from your operating room, for room to room conferencing or offsite video broadcasts.
Learn moreCOMMS-GSNPS-SYK-2135547