Mutual Aid Ambulance Service stays ready for the call

2 minute-read

For more than five decades, Mutual Aid Ambulance Service has been a constant presence in Greensburg, Pennsylvania—showing up day and night to care for their community. Founded in 1968 by a group of dedicated volunteers, what began as a grassroots effort has grown into one of the region’s most trusted providers of pre-hospital care, responding to more than 75,000 calls each year with a fleet of 24 ambulances and specialized response vehicles.

In an environment where conditions are unpredictable and stakes are high, readiness isn’t optional. Crews need equipment they can trust and partners who show up when it matters.

A closer look at partnership in action

The video above offers a behind-the-scenes look at how Mutual Aid works and how ProCare supports them. From frontline crews to leadership, the story is less about technology alone and more about trust, follow-through and shared accountability.

As one Mutual Aid leader explains, the ability to get a patient safely into and out of an ambulance is foundational to care. When that process is disrupted, everything else is at risk. That reality became especially clear when Mutual Aid was among the first in the country to adopt Power-PRO 2 cots. While the decision represented an important step forward, early implementation can present challenges.

What made the difference, according to Mutual Aid, was ProCare Services.

Built for performance, backed by people

ProCare works alongside customers before, during and after equipment is put into service, aligning sales and service teams to help support long-term performance. For Mutual Aid, that approach translated into timely response, reduced downtime and a strong sense of partnership.

With a network of more than 350 field-based service representatives across the U.S. and Canada, ProCare is structured to respond quickly when issues arise. Technicians have direct access to OEM parts and shared regional resources, which can help resolve many service needs in a single visit. For organizations like Mutual Aid, that level of support helps keep crews focused on what matters most: patient care.

A shared commitment to readiness

Today, Mutual Aid describes ProCare as more than a service contract. It’s a partnership built around readiness. One that helps reduce operational risk, support frontline teams and keep equipment available when every minute matters.

Together, Mutual Aid Ambulance Service and ProCare work toward the same goal: staying ready for the call.

Read the full case study to learn how Mutual Aid Ambulance Service partners with ProCare to keep their fleet ready.