Heart of Safety Coalition Getting to the heart of the matter

  

Caring Greatly podcast

The Caring Greatly podcast is a destination where healthcare leaders and other listeners are inspired to grow, lead, innovate and drive industry transformation. This award-winning, interview-style podcast creates space for people to share their perspective and connect to human-centered stories that reveal solutions, spark innovation and provide hope for a safer and brighter future of care.

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Mel Herbert_microsite photo
07.17.2025

The Pitt and the truth about care team member safety and wellbeing – Mel Herbert, MD, FACEP

Welcome to our 100th Caring Greatly podcast episode! Since 2019, the podcast has been featuring leaders who care greatly about improving care team safety and wellbeing, which includes psychological and emotional safety, dignity and inclusion, and physical safety. To commemorate this exciting milestone and increase awareness about the three pillars of care team safety, we invited Mel Herbert, MD, FACEP. Dr. Herbert is an ED physician, medical educator, and a consultant and writer for the ground-breaking medical drama The Pitt.

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Elliot Higgins_microsite image
07.09.2025

Validated measurement tool assesses care team wellbeing through a system lens - K. Elliott Higgins III, MD

In this episode of Caring Greatly, K. Elliott Higgins III, MD, shares the origin of the Wellbeing Influencers Survey for Healthcare (WISH), which was developed during his tenure as a wellbeing leader. The initiative began when he and his team wanted more insight into specific drivers and barriers for care team wellbeing. He describes the team-based collaboration with subject matter experts that resulted in identifying eight critical drivers of team member wellbeing and the validation of questions that accurately assess these drivers and reliably predict key outcomes including burnout, intent to leave and professional fulfillment.

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Jeremy_ Segall_photo
06.25.2025

How authentic leadership fosters psychological safety, dignity and inclusion – Jeremy Segall, MA, RDT, LCAT, FPCC

In this episode of Caring Greatly, Jeremy Segall, MA, RDT, LCAT, FPCC ,shares his personal journey of advancing into a health system leadership role with a unique background, learning to leverage skills from his diverse experience and strengths to lead with purpose. He shares what it means to lead authentically and embrace one’s full identity at work, emphasizing the importance of human-centered cultures that foster dignity, inclusion and belonging. Jeremy talks about the link between vulnerability and authenticity. He also explains why the courage to show up authentically is essential to create ideal working and healing environments that support the three pillars of care team safety, as well as exceptional patient care.

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Terri Bogue, RN, MSN
05.22.2025

Recovery techniques to turn trauma into growth – Terri Bogue, RN, MSN

In this Caring Greatly episode, Terri describes how overwhelming and difficult experiences get recorded in a person’s body and psyche as trauma. She explains how trauma coping skills such as compartmentalization and detachment can serve care team members in the short-term, but can lead to trauma triggers later that result in emotional overwhelm or physiologic distress unless the traumatic experience is immediately addressed and effectively processed. Terri shares how trauma processing can happen individually, with peers or with professional support. Given the likelihood of exposure to traumatic events, it’s important for care team members to learn techniques and skills they can use to heal. It’s also important to know that support is available and acceptable to seek. Terri shares a personal story about losing a loved one to suicide. She explains that feeling vulnerable and safe to talk about traumatic events and accepting that humans experience trauma can normalize seeking help and learning recovery techniques.

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Pam Cipriano, PhD, RN, NEA-BC, FAAN
05.06.2025

How systems and leaders can build and support a healthy nursing workforce – Pam Cipriano, PhD, RN, NEA-BC, FAAN

In this episode of Caring Greatly, Dr. Cipriano explains the 2025 International Nurses Day theme, “Our Nurses. Our Future. Caring for Nurses Strengthens Economies.” She describes ICN’s call to value, protect and respect nurses as a foundational requirement for patient safety and outcomes, as well as a critical part of supporting the overall welfare of nurses and the organizations for which they work. Dr. Cipriano also outlines ICN’s seven-part agenda for sustainable nursing workforce wellbeing and drills into how nursing and institutional leaders can identify opportunities in their scopes of ownership and influence to improve nurse safety and wellbeing.

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Mark Allred, MSN, RN, NPD-BC, CHSO
04.24.2025

A nurse-security liaison supports safer healthcare environments – Mark Allred, MSN, RN, NPD-BC, CHSO

In this episode of Caring Greatly, Mark describes his career journey and what it means to be a liaison between the system’s security team and clinical professionals they help protect. He talks about day-to-day experiences of healthcare professionals as they learn new situational awareness, de-escalation and other skills in response to the national rise in workplace violence. Mark explains the importance of communication between clinical care team members and security professionals to create effective responses to risky or escalating situations in healthcare environments. He emphasizes how a team-based approach to workplace violence prevention helps create higher levels of safety for care team members and the patients and families they serve. And finally, Mark shares how his role fits into the larger workplace violence prevention strategies at Geisinger.

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