06.25.2025
Heart of Safety Coalition
How authentic leadership fosters psychological safety, dignity and inclusion – Jeremy Segall, MA, RDT, LCAT, FPCC
06.25.2025
Episode 98 | Duration: 37:00
Jeremy Segall, MA, RDT, LCAT, FPCC, is the inaugural System Chief Wellness Officer at NYC Health + Hospitals, the largest municipal public healthcare system in the nation. He currently oversees the human experience continuum for the enterprise, including employee wellbeingresponse efforts and engagement strategy, governing the system’s wellness programming, person-centered care certification, and care experience portfolios consisting of the system’s customer service values.
A licensed creative arts therapist and an executive coach in private practice, Jeremy has been a featured speaker at New York University, The New School, Hunter College, Harvard and numerous industry forums. He has won two international workplace wellness awards and was the 2023 America’s Essential Hospitals’ Gage Award Honorable Mention in Quality Improvement for care experience. In addition, Jeremy’s wellness program was identified by the Joint Commission as a “best practice,” and he has published multiple articles and a book chapter on wellness and equity.
In this episode of Caring Greatly, Jeremy shares his personal journey of advancing into a health system leadership role with a unique background, learning to leverage skills from his diverse experience and strengths to lead with purpose. He shares what it means to lead authentically and embrace one’s full identity at work, emphasizing the importance of human-centered cultures that foster dignity, inclusion and belonging. Jeremy talks about the link between vulnerability and authenticity. He also explains why the courage to show up authentically is essential to create ideal working and healing environments that support the three pillars of care team safety, as well as exceptional patient care.
Jeremy Segall is a leader who cares greatly.
Related links
- The Remedy podcast featuring Jeremy and Dr. Eric Wei: Helping Healers Heal
- Moments Move Us podcast: The art of healing: lessons on self-care, genuine connection and leadership
- Article: The wellbeing of patients is critical. So is the wellbeing of staff.
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