Virtual Visits
Virtual visits for covered health services that include the diagnosis and treatment of low acuity medical conditions, through audio only. Virtual visits provide communication of medical information in real-time between the patient and a distant Physician or health care specialist, through use of interactive audio only equipment outside of a medical facility (for example, from home or from work).
In-network benefits are available only when services are delivered through a designated virtual network provider. You can find a designated virtual network provider by going to or by calling the telephone number on your ID card.
Please Note: Not all medical conditions can be appropriately treated through virtual visits. The designated virtual network provider will identify any condition for which treatment by in-person physician contact is necessary.
Benefits do not include email, fax and standard telephone calls, or for telehealth/telemedicine visits that occur within medical facilities (CMS defined originating facilities).