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Virtual care services
Virtual care services for covered health services that include the diagnosis and treatment of less serious medical conditions. Virtual care services provide communication of medical information in real-time between the patient and a distant physician or health care specialist outside of a medical facility (for example, from home or from work).
In-network benefits are available only when services are delivered through a designated virtual network provider. You can find a designated virtual network provider by going to or by calling the telephone number on your ID card.
Benefits are available for urgent on-demand health care delivered through live technology for treatment of acute but non-emergency medical needs.
Please Note: Not all medical conditions can be appropriately treated through virtual care services. The designated virtual network provider will identify any condition for which treatment by in-person physician contact is necessary.
Benefits do not include email, fax and standard telephone calls, or for services that occur within medical facilities (CMS defined originating facilities).