Workplace violence: Risks, reporting and the importance of understanding both

Our report on the three pillars of care team safety underscored the fears and risks of workplace violence (WPV) in healthcare environments. During the research that informed the report, more than 400 cross-disciplinary healthcare leaders and bedside team members provided insight on what it truly means to feel safe and be safe at work. In an open-ended survey question, 43% of survey respondents indicated that WPV and harassment were a concern. Based on these survey finings and the increasing incidence of WPV in healthcare, we took a closer look at our data to better understand WPV and how incidences are reported. 

Survey respondents reported experiencing WPV, both verbal and physical, from patients, families and visitors (WPV type 2) as well as from colleagues and leaders (WPV type 3). Each type of WPV occur at varying degrees, which is why reporting each incident is so important. By reporting WPV types, fequency and other details of each incident, healthcare leaders can better understand the epidemic of WPV and put better policies, processes and protocols in place to help protect the safety and wellbeing of care team members, patients and visitors.

In this recorded webinar, Jennifer Peltzer-Jones, PsyD, RN, Assistant Medical Director of Emergency Behavioral Services at Henry Ford Health, and Liz Boehm, Executive Strategist of the Heart of Safety Coalition, share findings from their respective research. Watch it now, and learn more about the different types of WPV, their risks, and the strategies for assessing, reporting and mitigating WPV incidents in healthcare settings. 

What you'll learn

• The three pillars of care team safety are interconnected
  
  
• The importance of understanding the different types of WPV, their risks and the value of reporting every incident
  
  
• Potential solutions, de-escalation strategies and measurements of success