Contacts
This section gives you telephone numbers, web site addresses and other important information about your benefits.
For Information About
Use These Resources
Important Details
Participating UnitedHealthcare plan providers
800 387 7508; follow prompts
Customer service hours:
Monday - Friday, 8am - 8pm (based on caller time zone)
Registration is not required to view this site.
Network – Choice Plus
UnitedHealthcare plans
Print temporary ID cards online
Claim status, order ID cards, etc.
Estimated treatment costs; information about a proposed surgery or a newly diagnosed health condition
Speak to a nurse during customer service hours (virtual visits are available for an additional fee via the myuhc.com website if it is an after-hours call)
800 387 7508; follow prompts
Customer service hours:
Monday - Friday, 8am - 8pm (based on caller time zone)
You must register on the www.myuhc.com web site in order to access your claim status and eligibility information.
To register, go to www.myuhc.com and click on Register Now.
Substance Use Disorder Helpline (Optum)
Substance Use Treatment Helpline: 855-780-5955
Helpline licensed clinicians available:
7 days a week, 24 hours a day
Speak with a licensed clinician for a substance use disorder evaluation and treatment support, including help finding a trusted provider.
Participating UnitedHealthcare OptumRx pharmacies
Generic medication alternatives or costs for equivalent medications
Ordering home-delivery prescription medication
800 387 7508; follow prompts
Customer service hours:
Monday - Friday, 8am - 8pm (based on caller time zone)
You must register on the www.myuhc.com web site to access the pharmacy locator service.
Blue Cross Blue Shield of Alabama
800 292 8868
Customer service hours:
Monday - Friday, 8:30am - 7pm ET
Kaiser Permanente - California
800 464 4000
Customer service hours:
7 days a week, 7am - 7pm PT
Kaiser HMO includes prescription drug coverage.
HMSA – Hawaii
800-948-6111 (Oahu)
800-776-4672 (Neighbor Islands)
Monday - Friday, 8 a.m.-5 p.m. HST
HMSA includes prescription drug coverage.
Cigna International
800 441 2668 (US/Canada),
302 797 3100 (call collect)
Customer service hours:
24 hours a day/7 days a week
Cigna Medical Benefits Abroad
1.800.243.1348 or 001.302.797.3535 (collect calls accepted)
(Select "I am an international business traveler" and enter username 03509BMBA and password Cigna1) 
Stryker Policy Number: 03509B
For employees that are traveling on business internationally
Delta Dental
800 524 0149
Customer service hours:
Monday - Friday, 8:30am - 7:55 pm ET
Registration not required to view this site.
EyeMed Vision Care
866 939 3633
Customer service hours:
Monday - Saturday, 8am - 11pm; Sunday, 11am - 8pm ET
Web site registration required.
To locate participating providers, log on to
Health Savings Accounts (HSAs) (Optum Bank)
800 387 7508
Customer service hours:
Monday - Friday, 8am - 8pm (based on caller time zone)
Group Number—703997
UnitedHealthcare Flexible Spending Accounts
Healthcare flexible spending account
Day care (child and adult) flexible spending account
800 387 7508; follow prompts
Customer service hours:
Monday - Friday, 8am - 8pm ET
Web site registration and group number 703998 required.
The Hartford Life and Accident Insurance Company
Life and AD&D insurance
888 563 1124; follow prompts
Customer service hours:
Monday - Friday, 8am - 8pm ET
The Hartford Life and Accident Insurance Company
Short-term disability
Long-term disability
877 936 6052; follow prompts
Customer service hours:
Monday - Friday, 8am - 8pm ET
LifeWorks
Employee Assistance Program
866 785 4572
Customer service hours:
24 hours a day, seven days a week
User name: Stryker
Password: 4260
401(k) Savings and Retirement Plan
800 523 1188
Customer service hours:
Monday - Friday, 8:30am - 9pm ET
Web site registration and plan number required.
Plan Number: 090081
Limeade
Strive for Wellbeing Program
855 642 2679
Customer service hours:
Monday – Friday 7 am – 7 pm ET