Contacts
This section gives you telephone numbers, web site addresses and other important information about your benefits.
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For information about
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Use these resources
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Important details
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UnitedHealthcare plans
Print temporary ID cards online
Claim status, order ID cards, etc.
Estimated treatment costs; information about a proposed surgery or a newly diagnosed health condition
Speak to a nurse during customer service hours (virtual visits are available for an additional fee via the myuhc.com website if it is an after-hours call)
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800 387 7508; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm (based on caller time zone) |
You must register on the www.myuhc.com web site in order to access your claim status and eligibility information.
To register, go to www.myuhc.com and click on Register Now.
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Substance Use Disorder Helpline (Optum)
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Substance Use Treatment Helpline: 855-780-5955
Helpline licensed clinicians available:
7 days a week, 24 hours a day |
Speak with a licensed clinician for a substance use disorder evaluation and treatment support, including help finding a trusted provider.
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Participating UnitedHealthcare plan providers
Participating UnitedHealthcare OptumRx pharmacies
Generic medication alternatives or costs for equivalent medications
Ordering home-delivery prescription medication
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800 387 7508; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm (based on caller time zone) |
Registration is not required to view this provider site.
Network – Choice Plus
You must register on the www.myuhc.com web site to access the pharmacy locator service.
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Blue Cross Blue Shield of Alabama
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800 292 8868
Customer service hours:
Monday – Friday, 8:30am – 7pm ET |
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Kaiser Permanente - California
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800 464 4000
Customer service hours:
24 hours a day/7 days a week for most services, except major holidays
kp.org |
Kaiser HMO includes prescription drug coverage.
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HMSA – Hawaii
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800-948-6111 (Oahu)
800-776-4672 (Neighbor Islands)
Monday – Friday, 8 a.m. – 5 p.m. HST
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HMSA includes prescription drug coverage.
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Cigna International
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800 441 2668 (US/Canada),
302 797 3100 (call collect)
Customer service hours:
24 hours a day/7 days a week
Stryker Policy Number: 03509A
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Cigna Medical Benefits Abroad
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1.800.243.1348 or 001.302.797.3535 (collect calls accepted)
Stryker Policy Number: 03509B
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For employees that are traveling on business internationally
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Delta Dental
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800 524 0149
Customer service hours:
Monday – Friday, 8:30am – 7:55 pm ET |
Registration not required to view this site.
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EyeMed Vision Care
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(866) 723-0513
Customer service hours:
Available 362 days each year:
Mon. to Fri.: 7:30 – 11 p.m. EST, Sat.: 8 – 11p.m. & Sun.: 11 – 8 p.m. EST |
Web site registration required.
To locate participating providers, log on to
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Health Savings Accounts (HSAs) (Optum Bank)
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800 387 7508
Customer service hours:
Monday – Friday, 8am – 8pm (based on caller time zone) |
Group Number—703997
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UnitedHealthcare Flexible Spending Accounts
Healthcare flexible spending account
Day care (child and adult) flexible spending account
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800 387 7508; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm ET |
Web site registration and group number 703998 required.
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Included Health
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855 431 5551
Customer service hours:
Monday – Friday, 8am – 8pm ET |
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The Hartford Life and Accident Insurance Company
Life and AD&D insurance
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888 563 1124; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm ET |
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The Hartford Life and Accident Insurance Company
Short-term disability
Long-term disability
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877 936 6052; follow prompts
Customer service hours:
Monday – Friday, 8am – 8pm ET |
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LifeWorks
Employee Assistance Program
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866 785 4572
Customer service hours:
24 hours a day, seven days a week |
User name: Stryker
Password: 4260
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401(k) Savings and Retirement Plan
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800 523 1188
Customer service hours:
Monday – Friday, 8:30am – 9pm ET |
Web site registration and plan number required.
Plan Number: 090081
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Virgin Pulse
Administrator of Strive for Wellbeing Program
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833-643-0408
Email: support@virginpulse.com
Customer service hours:
Monday – Friday 7 am – 7 pm ET
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