Heart of Safety Coalition
De-escalation strategies to reduce workplace violence
With the incidence of workplace violence in healthcare settings on the rise, the ability to manage tense or potentially volatile situations before they escalate is crucial to ensuring both care team and patient safety. In this Insights Huddle we explore the importance of de-escalation techniques.
Our expert guest panel discusses the impact of calm, compassionate communication and conflict resolution strategies to help prevent physical confrontations and emotional distress. The speakers explore essential training elements as well as strategies to bring accessible de-escalation skills to as many care team members as possible.Understanding de-escalation approaches can help improve safety and wellbeing and contribute to a safer, more collaborative healthcare experience.
Listen to the recorded conversation.
Speakers
Sarah-Marie Baumgartner, RN
Emergency Room Nurse, University of Michigan Health-Sparrow
Founder and CEO, MAPS Safety Solutions
Host, Security Nurse Podcast
Scott L. Costello, LCSW
Director of Behavioral Health Services
Synergy Behavioral Health, LLC
University of Chicago Medical Center
John Oast, MS, CHPA
Director, Security Services
Geisinger Health System
Disclaimer: The views and opinions expressed in this Insights Huddle are those of the speakers and do not necessarily reflect the views or positions of Stryker. The provided resources may contain links to external websites or third-party content. We do not endorse, control or assume any responsibility for the accuracy, relevance, legality or quality of the information found on these external sites.