ProCare Services | Emergency Care

Trusted. Reliable. Proactive.

Imagine having someone dedicated to managing your equipment, who truly understands the intricacies of EMS and can anticipate your needs before an issue even arises. We’ll help make sure your back-saving power equipment is ready when you need it. With ProCare Services, count on trusted experts dedicated to caring for your equipment, so you can focus on what truly matters – saving lives.

Stryker technician fixing powered ambulance cot

Your trusted medical device service partner

ProCare isn’t just about device repair or regular maintenance services for your emergency equipment. It’s a partnership you can count on to bring you peace of mind and one more reason to feel confident you’re doing all you can for your EMTs, paramedics and patients.

Contact a tech

85% of ProCare customers surveyed reported being extremely satisfied or satisfied with the service level provided by their ProCare technician.¹

Our ProCare technicians receive 160 hours of training to be ready to support you.

Our proactive approach

With ProCare Services, we offer you operational and financial peace of mind through two comprehensive offerings: ProCare Protect and ProCare Prevent. Choose the emergency medical equipment service package that best meets your needs.

Warranty

ProCare Services repairs or replaces equipment if it shows any defects in material or workmanship during the warranty period.

ProCare Prevent

Designed to support your preventive maintenance initiatives and compliance reporting needs – we’ll partner with you to proactively inspect, adjust and calibrate your Stryker equipment each year, giving you the confidence that it performs as intended.

ProCare Protect

Your complete service solution: not only we will partner with you to support your preventive maintenance initiatives, but you’ll have comprehensive cover to protect your investment. When repairs arise we’ll be there to support you providing unlimited repairs, original parts, labour and associated travel included.

Choosing your plan

In accordance with our ProCare service contracts, our customers of these programs receive:	Warranty	ProCare Prevent	ProCare Protect
Repair or replacement of equipment, if during the warranty period your equipment shows any defects in material or workmanship	•	•	•
Annual preventive maintenance		•	•
Inspection, adjustment, calibration, applicable software updates and replacement of specified parts in accordance with Stryker’s current preventive maintenance procedures		•	•
Travel and labour costs for your Stryker technician to perform the maintenance inspection at the customers facility *		•	•
Detailed service report and compliance documentation for each inspected item		•	•
15% discount on all parts not included in the preventive maintenance schedule		•	•
Unlimited repairs			•
Priority repair service performed at the customer's facility			•
All parts and labour included**			•
Technician travel costs included for repairs performed at the customer's facility			•
15% discount on all accessories			•

* In case of LIFEPAK and LUCAS products at remote locations extra travel charges or ship in service might be applicable.
** Excludes batteries, accessories, electrodes and base weldment.

Terms and conditions apply

We've got your back

Optimise your investment

Premium products and reliability are just the beginning of the Stryker commitment to customer satisfaction. While Stryker equipment is designed to provide high quality performance over time, the best way to optimise your capital investment is with a ProCare Service solution. Our service solutions provide the highest standard of service and support for your facility's needs.