If customer desires to return a purchased product, customer must call its local Stryker representative or the Stryker regional sales office for information on credit or replacement of any purchased and non-expired product. A Returned Material Authorization (RMA) number will be provided and must be clearly identified on the carton of any returned product. Customer must return the product to Stryker in its original packaging, unopened, and undamaged, except for product that was received in a damaged condition or as otherwise authorized by Stryker, which product may be returned in its existing condition. Stryker will not accept the return of a non-defective and conforming product if customer breaks the security seal on the product.
Stryker will provide an RMA and accept the return of any product under any of the following circumstances:
a) Stryker shipped the product in error
b) Customer received the product after the product's expiration date
c) Customer received the product in a damaged condition
d) The product is recalled and must be removed from the market or
e) Stryker specifically authorizes the return of the product (a 15% restocking fee may apply).
Product must be returned within 30 working days from the date the customer receives the product or within 30 working days from the date the customer receives notice of recall, if applicable. Upon receipt of a properly returned product, Stryker will apply a full credit to customer’s account or provide replacement. Customer is advised that product returned without an RMA number, or not otherwise authorized, will not be accepted and will be returned to customer at customer’s expense.