Mobile App Privacy Policy Notice

Vocera Edge

This notice sets out the privacy practices related to Vocera Edge (“Edge””), and this privacy notice applies to “you,” as a user of Vocera Edge. Vocera offers Edge as an on-premise software application and as a Vocera-hosted cloud service, and Edge includes a mobile application (“App”) designed and developed by VOCERA Communications, Inc., part of Stryker’s group of companies (“Vocera,” “Company,” “we,” “our,” or “us”), and made available to our Edge customers with whom we have agreements regarding the purchase of Vocera products (“Customers”). Edge is designed to respect and protect the privacy of all Edge users and of our Customer’s patients.

To the extent that Vocera processes information of Edge users and patients, processing activities are carried out on behalf of Edge Customers.

Data Collection and Use:

Edge collects the following categories of information about users:

  • Account Information: Information the users provide to access the App such as name, password, and in some instances a user specific PIN, email address and phone number, job title.
  • Device Information: Information automatically collected, such as the type of device on which the App is downloaded, operating system name and version, device manufacturer, application version, device ID, IP address, and connection strength.
  • Usage Information: Information about how the users interact with the App, such as time, date stamp, user’s activities.
  • Electronic Communications: Messages and photos that users send via Edge.

As Edge integrates with the Customer’s Electronic Health Records (EHR) System, Edge processes patient personal information stored in EHR including names, patient unique identifiers, diagnosis, information about treatments and medication.

Vocera uses information to provide services to Customers in accordance with the applicable service agreement in place, including allowing users to access and use Edge, providing assistance, and maintaining the security of Edge and the Customer’s data. We may also use information to understand how users interact with Edge so to improve performance and user experience.

Data Sharing and Disclosure:

  • Vocera’s authorized personnel: we may access your personal information to perform services.
  • Service providers: we may share your personal information with third-party service providers who assist us in operating Edge, performing services such as third parties proving the following services: cloud storage, analytics, customer support, billing services and payment gateway providers, communication tools.
  • Legal requirements: we may also disclose your personal information to third parties, if required by competent authorities for legal, tax or financial reasons and/or to the extent required by law (for example, to comply with any legal obligation).
  • Customer: all data or information processed by Edge belongs to the Customer. Therefore, we may, upon a Customer’s request, provide the Customer with access to your personal information.


We take the security of your personal information seriously and implement reasonable technical, physical, and administrative safeguards to protect it from unauthorized access, use, or disclosure.

Data retention:

We keep personal information in accordance with the instructions we receive from Customers and as required by any laws or regulation that may set a minimum period for which Vocera has to keep your personal information. We will also retain personal information needed for the establishment, exercise or defense of legal claims (also known as a “litigation hold”) for as long as needed for exercising respective potential legal claims.

International data transfers:

We may transfer personal information to the United States and to other countries or jurisdictions that may not have the same data protection laws as your jurisdiction. To do so, Vocera implements appropriate safeguards to protect such information, such as entering into contracts that contain standard data protection clauses.

Individual’s rights:

In some jurisdictions, you may have the right to request access to and rectification or erasure of your personal information, or a restriction of processing that concerns you, or to object to processing, as well as the right to data portability. Any such request should be first directed to the Customer, and we will follow written instructions sent by or on behalf of the Customer unless they conflict with the terms of the “Data Retention” section. If we process personal information based on your consent, you may have the right to withdraw it at any time. You may also have the right to lodge a complaint with a supervisory authority.


Edge is directed to businesses and professionals. It does not target and is not intended to be used by individuals under the age of 18.

California residents:

If you are a California resident, this Privacy Notice applies to you together with the additional information included here .

Changes to this Privacy Notice:

We may revise this privacy notice from time to time. Any changes will be posted on this page, and we will notify Authorized Users as required by applicable law.

Contact Information:

If you have any questions or concerns about our privacy practices, please contact us at (866) 306-0876 or at .

Stryker Privacy Statement

To learn more about Stryker’s personal information handling practices click here.

Effective Date: 26 May 2023.