ProCare

Service Solutions for your ENT capital

State of art technology deserves reliable service

With the rapid evolution of medical technology, equipment performance has never been as important. ProCare Services helps you to obtain peace of mind with the equipment performance, enabling you to focus on what you care about the most, your patients.

Get the most from your equipment investment

With ProCare Services, we provide customer support built on excellence. Our goal is to make it easier for you to get the most from your investment in equipment from Stryker.

ProCare Services offer you peace of mind at a fixed cost. Our team has the proprietary knowledge, components and tools to care for your equipment from Stryker and keep it performing to the highest standards.

Expert support

Rely on Stryker’s knowledgeable team for maintenance and troubleshooting.

Minimal downtime

Fast repair, prioritized support, and options that keep your OR operational.

Lasting performance

Unlimited repairs* and preventive maintenance keep your equipment performing at its best.

* Terms and conditions apply

Controlled costs

Comprehensive coverage that preserves your investment and your budget.

Discover our covered equipment

Pello microdebrider

Pello is an innovative microdebrider with proprietary anti-clogging blades,¹ designed for reliability² and efficient cutting³ in ENT procedures.

Our service solutions for Pello handpiece	Warranty*	Protect
Manufacturing defects only	✓	✓
Unlimited replacement**		✓
In 24 hours, service solution***		✓
Priority service versus non-contract customers		✓
All parts, labour and shipments included		✓
Annual diagnostic visit to your facility		✓
Detailed service report and compliance documentation for inspected items		✓
Stryker trained service engineers		✓
Dedicated service call center		✓

*Our capital equipment is warranted to the original purchaser to be free from defects in material and workmanship. However, damage caused by misuse or by failure to care for the equipment as outlined in the instructions provided would not be covered by the warranty.

** Damage caused by misuse not covered

***Usually processed within 24 hours; however, processing may take up to 48 hours depending on the region.

ProCare service plans will be subject to the terms and conditions outlined in the service contract.

Stryker ENT navigation system

Our surgical navigation system combines augmented reality technology with innovative targeted-guided surgery (TGS) navigation. We’re bringing customization capabilities to the OR. Our system is designed to adapt to your preferences, tools and workflows.

Our service solutions for Pello handpiece	Warranty*	Protect
Manufacturing defects only	✓	✓
Unlimited repairs**		✓
24 hours service solution***		✓
Priority service versus non-contract customers		✓
All parts, labor and shipments included		✓
Stryker OEM service parts		✓
Annual preventative maintenance visit to your facility		✓
Inspection, adjustment, calibration, applicable SW updates and replacements of specified parts		✓
Travel and labour costs for your Stryker technician		✓
Detailed service report and compliance documentation for inspected items		✓

** Damage caused by misuse not covered

***Usually processed within 24 hours; however, processing may take up to 48 hours depending on the region

ProCare service plans will be subject to the terms and conditions outlined in the service contract.

Get in touch

Any questions? Please send us a message. Our team will get back to you shortly.

Thank you!