Service and Maintenance Programs – Stryker Endoscopy
Stryker Endoscopy provides you with the highest quality Endoscopy products, but we don’t stop there. We are also committed to delivering the finest service and support programs so you can make the best use of your Stryker equipment. Our decades of experience allow us to develop comprehensive programs to best suit your needs.
Total Advantage | Scope Advantage | Service Technician | Platinum Service Package
Total AdvantageSM
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Total AdvantageSM is Stryker Endoscopy’s all-inclusive service and repair program and is available on all major Stryker Endoscopy products. Total AdvantageSM offers comprehensive coverage, with the following program benefits:
Unlimited Repairs
Under the program, all repairs, regardless of fault, are covered. Repairs are unlimited for the life of the agreement.
Free Loaners
Increasing your OR uptime! A free loaner is available whenever your equipment is in for repair. We offer repair or replacement for your endoscopes, with a 24 hour turnaround time.
Hassle Free
Equipment covered under this program is pre-approved for any service or repair need. No additional administrative processes are needed, saving time and reducing the need for purchase orders.
Priority Service
Turnaround time will be faster, as your repairs take priority with us.
Flexible Terms and Payment
The terms of the program are flexible, from 1-5 years. Payment can be made up-front or setup on a recurring basis with no additional fees, whatever fits your budgeting needs.
Fixed Costs
No hidden fees or additional repair expenses will be incurred. This allows you to know the cost of owning your product for the life of the agreement!
Paid Freight
All repair and loaner shipment costs to your facility are covered.
Technical Support
Our Technical Support hot-line is here for you, Monday-Friday from 5am-5pm Pacific time. You can contact them at 1.877.4STRYKER (1.877.478.7953), to help with your equipment function, operation and set-up, biomedical support and product solutions.
Scope AdvantageSM
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No one can repair your scope like Stryker. The Scope AdvantageSM program - an efficient repair and replace program - protects your investment in Stryker rigid, semi-rigid and flexible endoscopes. Stryker’s repair facility is the only repair center in the world that has access to Stryker-certified scope components.
Timely Service
Increase your Operating Room uptime! Through the Scope AdvantageSM program, Stryker Endoscopy provides a quality replacement scope within 24 hours to replace your damaged product.
Hassle Free Process
This exchange program allows you, the customer, to keep the replacement scope and simply return your damaged product to Stryker.
Quality Control
Stryker performs an extensive diagnostic analysis of all damaged incoming scopes. All functions of the scope are tested to ensure excellent optical performance, including focus, hardware adaptability, quality light output and illumination.
Certified Stryker Components
All of our endoscope designs are proprietary and have been validated to meet strict FDA requirements. At Stryker we validate every component before it can be used in our products. Protect your investment by ensuring that Stryker components are used in repairing your product!
Simply call Customer Service at 1.800.624.4422 and let us know you want to repair your Stryker scope through Scope AdvantageSM. A replacement scope will be out to you within 24 hours!
Service Technician
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Stryker Endoscopy’s Service Technicians provide expertise for today’s complex Operating Room. They help ensure that your surgeons are fully utilizing the advanced medical technology and equipment you have purchased from Stryker.
Efficient Procedures
Our service technicians can troubleshoot Stryker products to decrease delays and increase efficiency. Stryker service technicians perform a daily check and inspection of Stryker video equipment to help ensure optimal working conditions.
OR Readiness
Stryker service technicians can manage and set up Stryker equipment so operating room personnel can focus on patient care. They will clean, prepare and manage instruments, including scopes, trocars, scissors and dissectors for daily case loads. Our service technicians can also help ensure that trays are complete, instruments are working to peak performance, and assist in sterilization for quicker instrument turnover.
Repair Management
By monitoring equipment and managing repairs, Stryker service technicians can help reduce errors and accidental damage. They also can help ensure that equipment is handled carefully.
The July 2006 Millennium Research Group study, proved the following savings and benefits for customers of Stryker’s Service Technician program …
Cost Savings
• $46,585 in equipment repairs
• 116 hours of OR downtime; $20/minute = $139,200 savings a year.
Customer Benefits
• 91% have more time and energy for patient care
• 95% are highly satisfied with the trouble-shooting assistance from their technician
• 81% receive better in-servicing and equipment training
• 95% have experienced an increase in OR efficiency
Platinum Service Package
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Our Stryker Platinum Service Package combines the best of our service programs, by bringing together our Stryker Service Technician(s) and Total AdvantageSM equipment coverage for a complete service plan.
By monitoring equipment and managing repairs, Stryker Service Technicians can help reduce errors and accidental damage. They can also help ensure that equipment is handled carefully. Our Service Technicians can provide continuing training of surgeons and OR personnel to help ensure the team is fully utilizing the technology.
With Total AdvantageSM, you receive unlimited repairs, free loaners and all repairs are pre-approved, for faster turnaround time and priority service.
The Platinum Service package is a comprehensive plan that will help minimize downtime and protect your investment in Stryker Endoscopy equipment for greater peace of mind.